Randi Busse, a customer service trainer at Workforce Development Group, Inc. offers the following tips to improve customer service and get a leg up on the competition. [Read More]

Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, offers several suggestions to help you improve your customer service standards. [Read More]

Getting an irate customer or prospect to listen is a source of frustration experienced by everyone in business, from senior executives to frontline service providers. Often, logic, flattery, forcefulness, and even pleading lead nowhere. But [Read More]

Does your business place a premium on excellent customer service standards? If not, it could be the kiss of death for your company. According to Chip Bell and John Patterson, coauthors of Take Their Breath [Read More]

Although it’s important to be pleasant and accommodating with customers, you can’t always give them exactly what they want if it comes at your expense, says Dr. Julia M. Rahn, founder of Flourish Studios. You [Read More]

Few people would dispute that treating customers well is essential to business success. “The customer is the reason you have a job,” asserts Renee Evenson, author of Award Winning Customer Service.

Unfortunately, many employees have a [Read More]

In this FuelNet.com exclusive, we present our list of the five worst companies for customer service, as determined by a survey of Web forum users and interviews with a range of experts. We spotlight these [Read More]

Customer service training is almost always undertaken to address some problem or achieve some goal that has been eluding a business. The problem is that most businesses wait too long to do it, contends Drew [Read More]

No matter how small your business or how tight your budget, it’s possible to find a customer service training solution that meets your needs at an affordable price. [Read More]

Getting customers involved in all stages of the product development process isn’t something most companies want to do. “They want customers to give them their money and go away,” says Garrison Hoffman, president of Peekskill, [Read More]