Customer service is more important than ever. And many companies just don’t get it. When you follow these customer service tips, you’ll boost your brand’s loyalty with customers and prospects. [Read More]

When times are tough and customer dollars are scarce, the companies with excellent customer service standards weather the storm. Consider these tips for better customer service to keep your customers coming back. [Read More]

Randi Busse, a customer service trainer at Workforce Development Group, Inc. offers the following tips to improve customer service and get a leg up on the competition. [Read More]

Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, offers several suggestions to help you improve your customer service standards. [Read More]

If your customers aren’t head-over-heels gaga about you, then you’ve got work to do, says Jeanne Bliss, author of Chief Customer Officer: Getting Past Lip Service to Passionate Action. She offers these quick tips for [Read More]

Although most businesses are feeling the squeeze of the recession, improving profits is not out of the question. According to marketing expert Rick Segel, author of nine books, “maximizing” your customers at every opportunity can [Read More]

One of the keys to good customer service is offering front-line employees the necessary training. At many companies, customer service training is seen as a onetime event. Once the trainer leaves, the workbook is filled [Read More]

Investing in employee training to improve customer service standards can do as much to boost your business as perfecting the quality of your product or service. You can have the best product or service out [Read More]

They are the all-too-frequent subjects of profanity-laced customer reviews splashed across the Internet for all the world to see: “Lame service at this bank has been a tradition for over 20 years.” “They are there [Read More]

FuelNet presents a case study on how one smart growing business, in an effort to remain competitive and profitable, improved its customer service standards.
PROBLEM: In this era of superstores and megamalls offering one-stop shopping, [Read More]