Expert instruction designed to help a company improve the level of its customer service to exceed customer expectations and boost operational performance.

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In this FuelNet.com exclusive, we present our list of the five worst companies for customer service, as determined by a survey of Web forum users and interviews with a range of experts. We spotlight these [Read More]

Growing businesses everywhere have learned how to improve customer service and boost profits. But it can’t be done without a successful customer service training program. That’s exactly why you should learn the five essentials of [Read More]

Now, more than ever, great customer service is a critical business-growth strategy. In challenging economic times, businesses everywhere can gain competitive advantage by providing the type of exceptional customer service that makes people say, “Wow!” [Read More]

When it comes to building brand equity with customers, Tisch says, companies must embrace new strategic communication tools and deliver deeply rewarding experiences. [Read More]

Why would consumers buy your brand? Ask the average business owner or salesperson that question and you’ll probably get a blank stare. That’s because they are not taught to understand the mind-set and motives of [Read More]

Why does it take so long to get from initial pitch to signed, sealed, and delivered? Maybe it’s because your best marketing and business development efforts are out of sync with the way the real [Read More]

Marketing and sales can often seem like siblings: They live under the same roof, but are constantly at loggerheads. This can force company executives into the uncomfortable role of peacekeeper — always a challenge. [Read More]

A growing business lives and dies by repeat customers or clients, especially in uncertain economic times like these. Studies show it can cost up to 10 times more to land a new customer than to [Read More]